Are your products 100% authentic?+
We take authenticity seriously. Every product at Luxe by Kan is meticulously sourced directly from globally renowned brands and their authorized retailers.
Your trust in our authenticity means the world to us. Rest assured, when you choose Luxe by Kan, you're choosing 100% authentic luxury products.
Are there any shipping charges?+
Yes, INR 150 for orders below INR 20,000. Free shipping above that. Re-delivery fees apply if the package is returned due to failed attempts.
Are there any hidden charges (customs, duties, etc)?+
No. All prices are inclusive of taxes and customs. Shipping is free over INR 20,000.
Can I modify or cancel my order?+
Once confirmed, changes may not be possible. Address changes only via WhatsApp with order ID. Email/phone can’t be changed post-order.
Order shows delivered but not received?+
Contact us immediately via email, Instagram, or WhatsApp. We’ll verify with the courier. Ensure a residential/business address is used for safe delivery.
What are your delivery timings?+
Our standard delivery times within India range from 7 to 19 working days. Delivery times may vary due to location or customs delays. Orders are dispatched from the UK. Tracking is shared once shipped.
How can I track my order?+
Once shipped, tracking details will be sent via WhatsApp or email. Items may ship separately depending on availability or warehouse logistics.
Do you require KYC before delivering?+
No KYC is required. Simply order and relax — we’ll deliver hassle-free.
What do I do if I receive a wrong or broken item?+
Contact us within 48 hours with an unboxing video and order details. We'll arrange a replacement or resolution.
What if my ordered product is unavailable?+
You may choose Store Credit or an Alternative Replacement. Refunds are only provided if we can't fulfill the item within 20 days.
