Frequently Asked Questions

Are your products 100% authentic?

We take authenticity seriously. Every product at Luxe by Kan is meticulously sourced directly from globally renowned brands and their authorized retailers.

Your trust in our authenticity means the world to us. We've established strong partnerships with reputable brands and authorized retailers worldwide. Rest assured, when you choose Luxe by Kan, you're choosing 100% authentic luxury products. Our commitment to authenticity is unwavering, and it's our way of ensuring you experience the finest in quality and craftsmanship.

What are your delivery timings?

  • Our standard delivery times within India range from 7 to 14 working days. However, delivery times may vary depending on location and product availability.
  • We do endeavour to ensure all deliveries are taken place by 7-14 working days as promised. However, there may be unexpected delays during transit with the carriers and/or shortage of staff at custom offices that are beyond our control. Due to this, orders may at times experience delays.
  • Rest assured, there are RARELY any orders which get delayed beyond 19 working days.

"It's been more than 14 working days, I have not received my order yet."

We completely understand your concern, and we want to apologize for any inconvenience you've experienced due to the delay in receiving your order. At Luxe by Kan, we take pride in offering an extensive selection of products from all over the world, and we ensure that your order includes shipping, taxes, and customs, all at a competitive price.

It's important to note that all our products are shipped directly from our warehouse in the UK as soon as you place an order. However, sometimes, unforeseen circumstances can lead to delays. These include issues in customs clearance, occasional out-of-stock situations, or the need to source the product from different retailers to avoid any disappointments. These factors can contribute to longer delivery times, which may vary from 12 to 19 working days.

We want to reassure you that your order is on its way, and we are doing everything possible to ensure you receive it as soon as possible. You will receive a tracking link as soon as your order is dispatched, allowing you to monitor its progress. For real-time updates, please don't hesitate to reach out to us on Instagram, where our username is @luxebykan, or you can contact us via email at

Are there any shipping charges?

Yes, shipping is at the standard rate of INR 100/-

We provide free shipping for orders over INR 8000. Below that price range, unfortunately it's not possible for us to waive off the shipping charges.

How can I track my order?

  • Once your order is shipped, you will receive a tracking number via Email or WhatsApp to monitor its status.

"I have received some of the items from my order, but not all of which I ordered."

Don’t worry! This is a completely normal situation. Sometimes, we split things up and ship them from different spots in our warehouses, or they might be having little customs issues before they reach you. Sometimes we ship items separately to make sure that any delayed items do not hold up the rest of the order.

Your dispatch confirmation email should provide a detailed list of items included in the shipment. If you find that any item is missing, we kindly ask for your patience as it may be part of a separate shipment, which you won't be charged extra for.

Your satisfaction is important to us, and we're here to address any concerns or inquiries you may have about your order. Please don't hesitate to contact us for further assistance.

"Are there any hidden charges (customs, duties, taxes, etc) when I shop from Luxe by Kan?"

We take pride in offering a transparent and hassle-free shopping experience at Luxe by Kan. When you shop with us, you can trust that there are absolutely no hidden charges or surprises.

All the prices displayed on our website are fully inclusive of all customs and taxes. We believe in providing you with complete clarity about the costs, so you can confidently make your purchase without any reservations.

Additionally, we offer a straightforward shipping policy. For orders below INR 8,000, a nominal delivery charge of INR 100 applies. However, for orders exceeding INR 8,000, we provide FREE shipping, allowing you to enjoy even greater value when you shop with us.

Do you require any KYC before delivering the products?

At Luxe by Kan, we believe in making your shopping experience as convenient and hassle-free as possible. Therefore, we do not require any Know Your Customer (KYC) documentation or verification before delivering your products. You can place your order with confidence, knowing that there are no additional KYC requirements at any stage of the order process.

Can I modify or cancel my order after it's been placed?

  • We typically process orders quickly, so modifications or cancellations may not be possible once an order is confirmed. Please contact our customer support for assistance, on Instagram @luxebykan or via email info@luxebykan

  • You can however, if you wish, make any address/phone number changes by dropping us a Hi on Instagram and/or WhatsApp +919888919919 along with your order ID and we would be happy to edit it for you. 

What do I do if I have received a wrong or broken item?

We apologise if this has happened. If you've received the wrong item, please don't worry. To select the correct item in place of the wrong one, kindly reach out to us within 48 hours of receiving your order. Unfortunately, the option to replace your order isn't available directly on our website, but you can contact us via email at or send us a direct message on Instagram @luxebykan, and we'll be more than happy to assist you in reversing your shipment and resend the correct product to you.

To speed the process up, it’d really help if you could find the information below before contacting us, don’t worry if you can’t though, we can help once you get in touch.

1. Order Number

2. Product Name

3. Details of the fault

4. Images that support the fault, if applicable

Your satisfaction is our priority, and we're here to help ensure you get exactly what you desire.

Can’t find your question? Have feedback or special requests? Mail us at or simply click on the button below to fill in a contact form.