Refund policy

• Returns are accepted only for items that are received wrongly or are found to be defective.
• Unfortunately, for all other orders, we do not offer returns.
  
  

APPAREL SIZING

• Please note that we cannot accept returns in cases where customers have ordered the wrong size or if the item does not fit as expected.
• We strongly encourage you to review all size charts carefully before placing your order to ensure the correct fit.

MAKEUP AND SKINCARE PRODUCTS

• When it comes to makeup and skincare products, we understand that color and complexion preferences can vary.
• However, we regret to inform you that we are unable to accept returns based on discrepancies in color or complexion.
• Our business model involves placing orders with suppliers after you have placed your order with us, making returns of such products unfeasible.

 

• Defective or Wrongly Received Items

  • In the event that you receive a defective product or if there has been an error in the item you received, we are here to assist you.
  • Returns for defective items are on us. We will arrange for a convenient pickup and cover the cost of shipping.
  • To initiate a return for defective or wrongly received items, please reach out to us via Instagram @luxebykan or email us at info@luxebykan.com.
  • Once we receive the defective item, we will process your refund promptly, excluding the shipping cost, if applicable to your order.
  • Alternatively, you can also request a replacement. If we have the correct product in stock, we will arrange for its shipment after collecting the defective item from your address.