• Returns are accepted only for items that are received wrongly or are found to be defective.
• Unfortunately, for all other orders, we do not offer returns.
• Please note: For any refund or exchange requests, we require a clear unboxing video as proof of the condition of the product at the time of delivery. Refunds or replacements will only be processed upon receipt and verification of this video.

• Please note that we cannot accept returns in cases where customers have ordered the wrong size or if the item does not fit as expected.
• We strongly encourage you to review all size charts carefully before placing your order to ensure the correct fit.

• When it comes to makeup and skincare products, we understand that color and complexion preferences can vary.
• However, we regret to inform you that we are unable to accept returns based on discrepancies in color or complexion.
• Our business model involves placing orders with suppliers after you have placed your order with us, making returns of such products unfeasible.

Due to brand-led price revisions, changes in customs duties, taxes, import costs, currency fluctuations, or other regulatory charges, the prices of certain products may be revised after an order is placed. In such cases, our customer support team may contact you from our officially registered customer care mobile number to inform you of the revised price and seek approval for the additional amount payable.

Please note that all such communications will be made only through our registered customer care number. that is, 9888919919. We request customers not to entertain any calls, messages, or payment requests from unauthorized numbers.

If approval for the revised amount is not received, the order may be cancelled, and the amount paid will be issued as store credit in accordance with our applicable policies.

• In the event that you receive a defective product or if there has been an error in the item you received, we are here to assist you.
• Returns for defective items are on us. We will arrange for a convenient pickup and cover the cost of shipping.
• To initiate a return for defective or wrongly received items, please reach out to us via Instagram @luxebykan or email us at info@luxebykan.com.
• Once we receive the defective item, we will process your refund promptly, excluding the shipping cost, if applicable to your order.
• Alternatively, you can also request a replacement. If we have the correct product in stock, we will arrange for its shipment after collecting the defective item from your address.
• Please note: For any refund or exchange or missing products requests, we require a clear unboxing video as proof of the condition of the product at the time of delivery. Refunds or replacements will only be processed upon receipt and verification of this video.
• Please note: Refunds will be initiated within 5–7 working days after the returned product has successfully passed our quality check process. Please ensure the item is unused, in its original packaging, and returned within the specified return window to qualify.

At Luxe by Kan, we strive to ensure a seamless shopping experience by sourcing highly sought-after international beauty products. However, due to global demand and inventory fluctuations, certain items may occasionally become unavailable after an order has been placed.

In such cases, we offer two convenient options:
Store Credit – Instantly credited to your account, allowing you to shop for anything else you love without waiting.
Alternative Replacement – Our team will assist in selecting a suitable alternative from the same brand or category to match your preferences.

Our goal is to ensure that you never miss out on your beauty essentials while maintaining a smooth shopping experience. If you have any concerns, our team is always happy to assist in finding the best possible solution for you!

Please Note: All purchases on Luxe by Kan are non-refundable. In the rare case that an ordered item is unavailable, you will not be left without a resolution - our team will offer you a hand-picked alternative or store credit, whichever works best for you.

• Luxe by Kan is dedicated to delivering a premium shopping experience, and we strive to provide accurate product descriptions and sizing information.
• If you have any concerns or questions regarding the items you wish to purchase, please don't hesitate to contact us before placing your order.
• We are here to assist you in selecting the right products that match your preferences and requirements.