Return Policy

  • Returns Eligibility

    • Returns are accepted only for items that are received wrongly or are found to be defective.
    • Unfortunately, for all other orders, we do not offer returns.
    • Please note: For any refund or exchange requests, we require a clear unboxing video as proof of the condition of the product at the time of delivery. Refunds or replacements will only be processed upon receipt and verification of this video.

  • Apparel Sizing

    • Please note that we cannot accept returns in cases where customers have ordered the wrong size or if the item does not fit as expected.
    • We strongly encourage you to review all size charts carefully before placing your order to ensure the correct fit.

  • Makeup and Skincare Products

    • When it comes to makeup and skincare products, we understand that color and complexion preferences can vary.
    • However, we regret to inform you that we are unable to accept returns based on discrepancies in color or complexion.
    • Our business model involves placing orders with suppliers after you have placed your order with us, making returns of such products unfeasible.

  • Our Commitment

    • Luxe by Kan is dedicated to delivering a premium shopping experience, and we strive to provide accurate product descriptions and sizing information.
    • If you have any concerns or questions regarding the items you wish to purchase, please don't hesitate to contact us before placing your order.
    • We are here to assist you in selecting the right products that match your preferences and requirements.

  • Defective or Wrongly Received Items

    • In the event that you receive a defective product or if there has been an error in the item you received, we are here to assist you.
    • Returns for defective items are on us. We will arrange for a convenient pickup and cover the cost of shipping.
    • To initiate a return for defective or wrongly received items, please reach out to us via Instagram @luxebykan or email us at info@luxebykan.com.
    • Once we receive the defective item, we will process your refund promptly, excluding the shipping cost, if applicable to your order.
    • Alternatively, you can also request a replacement. If we have the correct product in stock, we will arrange for its shipment after collecting the defective item from your address.
    • Please note: For any refund or exchange requests, we require a clear unboxing video as proof of the condition of the product at the time of delivery. Refunds or replacements will only be processed upon receipt and verification of this video.

We appreciate your understanding and cooperation in adhering to our return policy. Our team is available to assist you with any inquiries or clarifications to ensure your shopping experience with us is nothing short of exceptional. Your satisfaction remains our priority, and we are committed to serving you to the best of our ability.