The Problem..
Most international brands do NOT have official Indian retail.
This leads to concerns around:
Authenticity
Customs duties
Shipping delays
Damaged goods
High prices
Fake websites
KYC requirement
Payment failures
How Luxe by Kan helps: We give customers a safe place to buy real global beauty with full transparency.
Shop Your Favourite Global Brands in India
Homegrown Bestsellers (Loved Across India)
Why India Trusts Luxe by Kan
Explore Authentic Global Beauty in India — Curated Just for You
Have questions? We’ve got answers.
Are these global brands authentic?
Yes. We take authenticity seriously. Every product at Luxe by Kan is sourced directly from globally recognized brands and their authorized retailers. Your trust matters to us. When you choose Luxe by Kan, you choose 100% authentic luxury products.
Are there any shipping charges?
Yes. We charge INR 150 for orders below INR 20,000. Shipping is free for orders above this amount. Re-delivery fees apply if a package is returned due to failed delivery attempts.
Are there any hidden charges such as customs or duties?
No. All prices include taxes and customs. Shipping is free for orders over INR 20,000.
Can I modify or cancel my order?
Once an order is confirmed, changes may not be possible. You can request an address change only through WhatsApp using your order ID. Changes to email or phone number are not allowed after the order is placed.
Order shows delivered but not received. What should I do?
Contact us immediately via email, Instagram, or WhatsApp. We will verify the delivery status with the courier. Please provide a complete residential or business address to ensure safe delivery.
What are your delivery timings?
Our standard delivery time within India is between 7 and 19 working days. The timeline may vary depending on your location or any unexpected customs delays. Orders are dispatched from the UK, and tracking details are shared once the shipment leaves the warehouse.
How can I track my order?
Once your order is shipped, tracking details will be shared via WhatsApp or email. Items may be shipped separately depending on availability or warehouse logistics.
Do you sell copies or factory rejects?
No. We do not deal in first copies, duplicates, or rejected batches. Our catalog includes only sealed, brand-new products sourced from reliable and transparent suppliers.
What makes Luxe by Kan different from grey market sellers?
We follow a fully legal process for sourcing and customs clearance. Every product is verified for authenticity and carefully packed. Grey market sellers often skip these steps, which can compromise product quality and safety.
Why do some prices differ from U.S. retail prices?
Global prices vary due to differences in taxes, duties, shipping, packaging standards, and product weight. We maintain full transparency and provide the best possible prices for authentic products.